Shipping policy

ORDER PROCESSING:
Please allow 1-2 days to process your order. Expect an email within 1-2 days to let you
know your order is on the way!
When your order is ready for delivery, you will receive an email with real-time tracking
information.

FLAT RATE SHIPPING
Orders are generally shipped within 1-2 days using [your shipping provider i.e. Canada
Post's delivery standard is 4 - 12 days]. Flat rate shipping fee of £4.00 applies to orders shipping to [locations outside packaging region]. 

DOMESTIC SHIPPING RATES AND ESTIMATES:

Domestic delivery timelines are generally shipped within 1-2 days.

Delivery times to the United Kingdom and EU can take between 4-12 days and expectations can vary greatly depending on the destination.

For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.

INTERNATIONAL SHIPPING:
We offer international shipping and shipping charges for your order will be calculated and displayed at checkout.
International delivery timelines are generally shipped within 1-2 days. However delivery times to international countries can take between 4-12 days and expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at capellajewellery@yahoo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at capellajewellery@yahoo.com.